SHIPPING + RETURNS

Shipping

We offer free shipping on orders over $100, or a flat rate shipping of $5 for all other orders! Orders placed during our normal operating hours will be sent the same day or next working day, for delivery between 1 to 5 business days. 

 

Online Returns

We hope you’ll love your purchase, but if for any reason you are not satisfied you may return items up to 30 days from the original order date. Returns will be issued in the form of a store credit only. Items must be unused with original tags attached, and a receipt present. We do not accept returns on sale items, holiday items or gift cards. Promotional items will be issued credit in the same amount that they were purchased for. We do not offer price adjustments on previously purchased items. 

To start a return, please use the Invoice included in your package to specify the items to be returned, and reason for your return. If you misplaced or did not receive an Invoice, please contact us at hello@shoprueandroe.com. 

Please use the carrier of choice to send your returned items to the below address. Customer is responsible for return shipping fees.

Returns may be mailed to:

RUE + ROE

Attn: RETURNS

217 Market Street W

Gaithersburg, MD 20878

Please allow up to 3 business days from the date we receive your return for our team to process your return and issue a store credit. We will notify you once we’ve received and inspected your return. If the item(s) match our return criteria, you will be issued a store credit via email.

**Kindly note, we will not issue a credit if the items received are damaged and/or not in their original condition. We can send the items back to you, but you will be responsible for the return shipping fee. 

If more than 5 business days have passed since we’ve approved your return, please contact us at hello@shoprueandroe.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

Non-returnable items

Unfortunately, we cannot accept returns on sale items, holiday items or gift cards.

Online Exchanges

We do not offer exchanges at this time. The fastest way to ensure your desired items are available is to make a separate purchase for the new items. 

In-Store Returns and Exchanges

We hope you love your purchase, but if for any reason you are not satisfied you may return or exchange items up to 30 days from the purchase date. Returns will be issued in the form of a store credit only. Items must be unused with original tags attached, and a receipt present. We do not accept returns on sale items, holiday items or gift cards. Promotional items will be issued credit in the same amount that they were purchased for. We do not offer price adjustments on previously purchased items.

 

You can always contact us for any return questions at hello@shoprueandroe.com.